Our Path to the 90th Percentile: How Leadership, Brand and Culture Catapulted Employee Engagement and Patient Experience

  • 13 Nov 2019
  • 6:30 PM - 8:30 PM
  • 500 W 120th St, Room 1127, New York, NY 10027

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ODNNY and ATD NYC are proud to host David Gill (Assistant Vice President, Employee Experience Northwell Health) and Casey Lynch (Program Manager, Employee Experience Northwell Health) in presenting their case study:

"Our Path to the 90th Percentile: How Leadership, Brand and Culture Catapulted Employee Engagement and Patient Experience."

Location: Columbia School of Engineering, Mudd Building, 500 W 120th St, Room 1127

Time: 6:30-8:30pm

Fee: Free for ODNNY and ATD members, $25 for non-members

Description: Research has proven that an engaged workforce is critical to delivering safe, high-quality, patient-centered care. For Northwell Health, talent was at a premium and quality of service and employee engagement were low. To begin its transformation journey, Northwell’s CEO implemented a corporate-wide strategy to advance engagement from the 38th to 90th percentile by 2020. Tactics involved leadership effectiveness training, an organizational rebrand, a stronger emphasis on customer service and a re-commitment to employees regarding the place they called “work.” Five years later, and now at the 82nd percentile, Northwell is close to achieving its goal. 

Presenters will share insights on early wins and future plans, while demonstrating that to drive high performance on all health care delivery measures, a successful engagement strategy cannot be an isolated HR process. Recognizing the importance of organizational culture and a “people” strategy, Northwell’s success was predicated on C-level commitment and collaboration across the enterprise.

About the presenters:

David Gill is the Assistant Vice President, Employee Experience with Northwell Health in the New York Metropolitan area. Within this role, David champions workforce engagement by working to improve employees’ experiences from attraction to retirement. David has responsibility for the strategy, development, implementation and ongoing execution of engagement initiatives and measurement, external and internal awards and recognition, and the sustainability of the employee value proposition. Prior to joining Northwell Health, David led the Human Resources Assessment and Selection function at Verizon Communications, which was responsible for the development, validation and implementation of the talent acquisition processes for hiring new employees.  With over fifteen years of Talent Management experience and applied research across multiple industries, David’s areas of expertise include employee engagement and retention, talent identification, performance management and employee development. He received his Ph.D. and M.S. in Industrial and Organizational Psychology and a certificate in Occupational Health Psychology from Kansas State University. 

Casey Lynch is the Program Manager for the Employee Experience team at Northwell Health. In the beginning of her career, Casey rotated through multiple HR functions over the course of her first three years where she gained a deep appreciation for the role human resources plays in the success of an organization. 

After her three year rotation, Casey was a key member of the team that developed and implemented the organization’s Employee Value Proposition. This work helped catapult Casey into her current role where she continues to design and build programs that enhance employee experience. Casey has a passion for culture work and the notion of leading with empathy, compassion and a bit of humor, to drive organizational performance. 



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